Spotify Button Alexa App Support Unavailable
I have a sonos with alexa voice built into it (Sonos One). I have spotify set up through the sonos app but when going through the amazon alexa app, it gives me app support unavailable. I am a student premium user and would love to figure out how to resolve this issue. The Alexa support will be available for users in the U.S., Australia and New Zealand. Support for Spotify has worked with Amazon Echo since 2016, but only for premium subscribers. The below steps would show you how to connect Spotify to Alexa enabled devices with Spotify Premium plan by using Spotify Connect, a Spotify remote control that enables you to listen to Spotify on speakers, TVs, and other devices using the Spotify app. Connect your Alexa enabled device and Spotify app to the same WiFi network.
Amazon Echo and Spotify work together really well. In this article, I will tell about the many different possibilities you have, for instance: How to control Spotify with Alexa with voice commands, how to use an Echo Device with Spotify Connect or even hot to setup a cheap multiroom solution for playing synchronised music in different rooms.
How to setup Spotify on Amazon Echo (Alexa)
It’s very easy to use Spotify with your Amazon Device. Important: You need Premium to listen to Spotify with Alexa (free doesn’t work). Here’s how:
- If you haven’t done: Set up your Alexa device using the Amazon Alexa App.
- Go to Settings in the Alexa App, then Music & Media and link your Spotify account.
A lot of Amazon Devices are supported: Amazon Echo, Amazon Echo Show, Amazon Echo Dot, Amazon Echo Spot, Amazon Tap and Sonos One.
How to play Spotify songs on Alexa with Spotify Connect
The concept of Spotify Connect is simple and really easy to understand: Just play your music on the Spotify App (for instance iOS App or Desktop Mac App). Then, you can choose the Alexa Device as output channel and your Spotify App behaves like a remote control (means: you hear the music not on your iPhone or Mac, but through the speakers of your Alexa Device).
Make to sure to check this:
- All devices (your Spotify App and the Alexa Device) have to be on the same network
- You have to use the same Spotify account for all Devices
- Make to sure to run the latest software versions
Cheap Setup for streaming Spotify using an Amazon Echo Dot
Buy an Amazon Echo Dot. Connect some ordinary speakers you already have at home with a 3.5 mm audio cable. Et voilà: That’s a really cheap Spotify wireless streaming solution you can control with your smartphone.
And if you are concerned about privacy: Even if you don’t want to use the voice commands and the microphone (because of privacy reason), you can disable this functionality permanently (press the mute button at the top, the echo dot glows red and doesn’t listen any more).
Voice Commands: How to control Spotify with Voice control
Here are some of the supported voices commands. Of course, you have to start with Alexa, ….
- “Play [title] from Spotify.”
- “Play [title] by [artist] from Spotify.”
- “Play songs by [artist] from Spotify.”
- “Play music composed by [composer] from Spotify.”
- “Play from Spotify.”
- “Play [genre] from Spotify.”
- “Play Spotify.”
- “Spotify Connect. / Connect to Spotify.” (enables Spotify Connect)
- “Show me [songs / playlists / genres / albums] from Spotify.”
And of course, you should know the basic music commands like:
- Volume up / down
- Set volume to level [number 1-10]
- Stop
How to make Spotify your default music player on Alexa
If you don’t want to say “… from Spotify” every time, you can setup Spotify as default music player.
- Go to Settings in the Alexa App, then Music & Media.
- Click Choose default music services and select Spotify.
Play multiroom audio on Echo devices
Yes, this is possible! So that’s really a cheap way for playing audio in multiple rooms at the same time. You can bundle several Echo Devices in order to play synchronised audio in different rooms.
You’re here because you can’t link your Spotify account to Alexa (Echo device). This applies to users who’re outside of the United States or where Amazon doesn’t have an official presence. Today you will learn how to link Spotify to Alexa and by the end of this guide, you will be able to ask Alexa to play your favourite music.
For the previous guide go here.
Note: To link Spotify to Alexa you must have a Spotify Premium account.
Problem
In the Alexa app, go to Menu button > Settings > Music > ‘CHOOSE DEFAULT MUSIC SERVICES’. What you will see is that the Spotify option is greyed out.
Solution
Step 1
i. Go to the Amazon website and log into your account. Scroll all the way down.
ii. Under Let Us Help You, select ‘Manage Your Content and Devices’.
Step 2
i. Click on the ‘Preferences’ tab and expand Country/Region Settings. For this example you will see that it is set to Malaysia where I’m located. We need to change it to an address in the United States.
ii. Click ‘Change’.
Step 3
i. Key in an address which is located in the United States. Don’t worry as this address won’t interfere with your delivery address nor the location that you set in the Alexa app.
ii. Once the address is updated, you will see that the country has been updated to ‘United States’.
Step 4
i. Clear all the apps from the multi-tasker on your phone. Or you can just restart your phone.
ii. Launch the Alexa app again and go to the music settings. You should now see the list like below.
Step 5
i. We need to sign in to Spotify. Tap on ‘Link account on Spotify.com’.
ii. This will bring you to the Spotify page. Log in with your Spotify username and password.
Alexa Spotify Not Working
Step 6
i. After logging in successfully there will be a prompt to connect Alexa to your Spotify account. Tap on ‘Okay’.
ii. Your Spotify account has been linked successfully.
Step 7
i. Congratulations, you’re almost done!
ii. Go back to the Music settings and select Spotify as the default music service.
Connect Spotify To Alexa App
iii. Go to your Echo device and test it. Say something like “Alexa, play songs by John Mayer on Spotify”.
Alexa App For Echo
[Update 25/05/2019: Added additional steps for troubleshooting. Credit to Fernando Cardoso Silveira and dmcghan]
Still not working? Try unlinking and linking it again.
Readers have pointed out in the comments section that their linkage between Spotify and Alexa suddenly stopped working. This is even after going through the steps in this article.
To resolve this, your Spotify account needs to be unlinked and linked back again to Alexa. Follow the steps below.
Step 1
i. Go to alexa.amazon.com and log into your account.
Step 2
i. Click on ‘Settings’.
ii. Select ‘Music and Media’.
Step 3
i. Click on Spotify.
ii. Select ‘Unlink account from Alexa’.
Step 4
i. Repeat the linking process again. This should solve the issue.